Privacy Policy

Luxury Lakes Cottages are committed to ensuring the best standards of practice in all our activities. Visitors to our web site can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held and used in strict compliance with the Data Protection Act 1998.

Information Collected
We do not collect any personal information from visitors to our website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period, but it is purely statistical and cannot be used to identify an individual user. Cookies are not used to collect any other information from visitors to the website. Visitors interested in requesting more information can provide contact details via a fill-in form. Visitors cannot be contacted unless such information is given. Visitors are also invited to give additional company information but a decision not to do so does not affect any subsequent negotiations or discussions.

All booking payments are managed and processed by our third-party supplier website Supercontrol. Please read Supercontrols Privacy Policy. 

How do we use your information?

The information you provide may be used in a number of ways, for example:

  • to enable us to complete your booking (if you are booking a holiday );
  • inform you about an incomplete booking;
  • to manage customer service queries; and
  • to help us to provide details or information you may have requested.

Integrity of Data
We take all reasonable measures to ensure that the information we hold is accurate. In particular we use reliable collection methods and destroy or convert to an anonymous form, any out-of-date data. Individuals may request details of all personal information held by us so as to contest inaccurate or incomplete data, verify the information and have it corrected as appropriate.

Who can I contact if I have queries about this privacy notice?
You can contact us directly if you have any questions about our privacy notice or information we hold about you.

Please write to us at the address given below. 

Luxury Lakes Cottages
2 Lonsdale Street,
Carlisle,
CA1 1DB

Or by email to: info@luxurylakescottages.co.uk